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FAQ

What is Mom’s Store Nepal?
Mom’s Store Nepal is a social enterprise that provides affordable clothes for new parents following sustainability practices with ease of access. It sells pre-loved clothes and also it's own sustianable clothes.
How do I place my order?
You can click on the “BUY” button to buy immediately, it will add the items in your cart where your customized list of items will appear to make an order.
How long does it take for my order to deliver?
Our delivery partners will try to deliver your orders within 48 hours. Of course, there may be unprecedented situations that may hinder deliveries, but Mom's Nepal Store and our delivery partner will try our best to deliver your items on time!
What Payment Methods do you accept?
We accept cash on delivery, eSewa and Khalti.
Do you offer Cash on Delivery?
Yes, we do offer Cash on Delivery!
How can I cancel an order?
In order to cancel an order, please call our customer service at 9803702268. Orders can be canceled only if canceled before the item is shipped. Once an order has been shipped, a cancellation may only be processed in the form of a return request. In order to return an item, the buyer must return it upon receipt of the item and send it back with the delivery man.
What is your return policy?
If you wish to return a product, you can only do so within 24 hours of its delivery and only if the product delivered is damaged. You’ll have to email momtah1980@gmail.com requesting for a return and attach an image of the damaged product. Once your return is approved by our team, we will pick up the product from you and give you a refund for the product.
I got an error message while placing an order. How do I solve it?
Please contact the Mom's Store Nepal team on Facebook [momsstorenepal], or email us at momtah1980@gmail.com so we can help resolve any errors that might occur. You may also reach us at 9805446915.
Where's the store located?
Our store is located at Hattiban, Lalitpur. If you are planning to visit our store please drop us a call at 9803702268.